Delivery & Returns

Delivery

UK Delivery

Standard Delivery
Standard delivery costs (shipping within mainland UK only) are included within the item cost. Delivery is usually within 3 to 5 working days of dispatch. If there is likely to be a delay we will notify you when the order is received.

Express Delivery
Express Delivery-£15.00 guaranteed next working day. Orders must be placed before 2pm Monday-Friday. Orders placed after 2pm will be dispatched the following working day. If the order is placed on a Friday after 2pm, Saturday or Sunday, the order will be delivered the following Tuesday. Orders placed over a bank holiday or bank holiday weekend will be delivered 2 working days following the holiday.

Saturday Delivery
Saturday Delivery-£20.00. If Saturday delivery is chosen, orders must be placed before 2pm on Friday.

EU Delivery

Delivery is usually within 5 to 7 working days of dispatch. If there is likely to be a delay we will notify you when the order is received.

Extra Small 0.00b - 0.89lb £15.00

Small 0.90lb - 2.19lb £20.00

Medium 2.2lb - 4.40lb £25.00

Large 4.41lb - 11.02lb £30.00


U.S. Delivery

Delivery is usually within 5 to 7 working days of dispatch. Be aware that shipments may be subject to minor delays due to customs processing as we ship our products from the UK. We also wanted to advise that the item may be subject to certain duties and taxes upon arrival in the U.S. It is the responsibility of the importer (the purchase) to cover the payment of any duties and taxes levied by the U.S. Authorities. If there is likely to be a delay we will notify you when the order is received. The total price you pay us for products or for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale.

Extra Small 0.00b - 0.89lb £20.00

Small 0.90lb - 2.19lb £25.00

Medium 2.2lb - 4.40lb £30.00

Large 4.41lb - 11.02lb £75.00


Rest of the World Delivery

Delivery is usually within 5 to 7 working days of dispatch. Be aware that shipments may be subject to minor delays due to customs processing as we ship our products from the UK. We also wanted to advise that the item may be subject to certain duties and taxes upon arrival in the country of destination. It is the responsibility of the importer (the purchase) to cover the payment of any duties and taxes levied by the country of destination Authorities. If there is likely to be a delay we will notify you when the order is received. The total price you pay us for products or for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale.

Extra Small 0.00b - 0.89lb £25.00

Small 0.90lb - 2.19lb £30.00

Medium 2.2lb - 4.40lb £40.00

Large 4.41lb - 11.02lb £80.00

Returns Policy

Under the UK Distance Selling Regulations, you have 14 days from purchase of the item to cancel the contract for your order with us. In this case we will issue you with a refund however you will need to return the entire order at your own cost if you have already received them. Please obtain the necessary insurance & proof of posting when you return items to us as Quina&Cantuta® cannot be responsible for returns damaged or lost in transit. In all cases, the goods must be in their original condition and will be inspected on their return. If the goods are found to have been used or are damaged in any way, Quina&Cantuta® reserves the right to withhold the refund. Gift Wrap charges and any supplementary costs for Next Day Delivery are non-refundable as we would have fulfilled that part of the additional service you had requested. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. Where a claim of defect or damage is made please return the products to us. You shall be entitled to a refund of any reasonable return postage charges. Please note that we shall not be liable for any goods that have been damaged due to misuse or are returned without their original packing.